Frequently Asked Questions

How do I Register As A User

If you buy online you can choose to register as a user so that the next time you return your information will be there and you can log in and check out quickly (we do not store credit card information). You will find the registration section after you choose ‘Checkout’ when you are finished shopping and are ready to pay.

How Do I Remove An Item From My Shopping Basket?

Click on the ‘View Shopping Cart' link at the top right of every page to view the contents of your basket. Click on the 'Remove' link to the right of your item.

How do I check what’s in my basket?

Simply click on the ‘View Shopping Cart’ link at the top of the page. This will show you the products that are already in your shopping basket. You can add or remove items and changes sizes here. To return to shopping just click ‘Continue Shopping’ or the close icon at the top right of the cart. To finish your purchase choose ‘Checkout’

How Long Does It Take To Process My Order?

Orders are normally processed the day after they are placed (Sunday to Thursday excluding Bank holidays). Orders placed on Friday and Saturday will be processed the next working day. You will receive an email confirming when your order has been been despatched.

What Payment Methods Do You Accept?

We except Visa, MasterCard, Laser, 3V, One4all and Champion Gift Cards.

How Much Is The Delivery Charge?

Area Cost Delivery Times

Republic Of Ireland         €3.00          1-5 working days

Northern Ireland             €4.00          4-6 working days

Great Britain                   €14.00         4-6 working days


USA                               €22.50         8-10 working days

How Long Does Delivery Take?

Area Cost Delivery Times

How Do I Cancel/Change An Order?

If you have any query with your order please mail us as soon as possible at kannethr@champion.ie If your order has not been processed we will endeavour to help you. Changes can only be made to size (if the new size is available). If you wish to order a different product a new order will have to be placed.

How Do I Return A Product I’ve Bought Online?

You can either return the item by following the instructions on the back of your delivery docket or by bringing the product to a Champion store near you.

Can I Have My Order Delivered To My Local CHAMPION store?

New! CHAMPION now offer FREE delivery to a host of CHAMPION stores. Don't want to wait for your delivery? You can order online and have the order sent to your nearest CHAMPION store for FREE! We currently have 9 stores available for store delivery with more being added soon.

Here's how it works:

Step 1 - Buy Online

Order Online selecting "Store Pick Up" at checkout and chose from the drop down list which CHAMPION store you want us to send your order to.

The time it takes to arrive in store will vary from store to store, however would usually always be within a few working days. Don't worry! We will send you an e-mail when your items are ready for collection at the store.

Step 2 - Collect In Store

Visit the store and speak to a member of staff about collecting your order.

Remember!

When collecting your order please bring the following with you:

A copy of your printed collection docket (containing 3 barcodes)

Proof of Identity – please bring ID or card used to pay for products.NB: Your order cannot be collected without these items. This is for security purposes and your protection.

FAQs

Can I exchange my goods in store if I don’t like them?

Yes you can exchange your goods in full or part of an order for an item of similar value subject to availability at that store.

Can I get a refund in store for my collected order?

For your protection and security reasons we don’t offer refunds in store, you may however leave your returned goods with us and the refund will be issued from head office. Refunds are credited back on to the card that order was made with. Proof of purchase (red docket) must be provided.

How long does delivery take?

Orders are shipped from our head office to your selected store. Delivery times will vary & will be within a few working days. An estimated collection date is provided during the checkout process & an email notification will be sent when your order is ready for collection.

What if there is a problem with my order?

You have two options:

Refund

We can refund you the item / items. Simply return the items in store with proof of purchase (red docket) and details on reverse completed.

Refund will be issued from Head office within 48hrs of arrival of goods back to head office

Exchange

If you wish to exchange the goods, it may be possible to exchange the items in store subject to availability in the store. Proof of purchase (red docket) required and details on reverse of docket completed.

I got the wrong items/size in my order, what do I do?

If you received the incorrect items and the store haven’t a suitable replacement, the goods can be returned to head office at the store you collected from, or you can request a refund.

Can I Track My Order?

Yes. All orders (excluding standard delivery gift vouchers) will have a unique tracking number. This number will be sent to you on an email confirming that your order has been despatched. You can trace your delivery by entering this number into the Fastway tracking service http://www.fastway.ie/11TrackTrace.html

How Do I Contact Website Customer Service?

If you have a query on any aspect of your order or the service provided you can contact us by emailing kennethr@champion.ie. Service is available 9am to 5pm Monday to Friday. Alternatively you can phone 01 5242859 or write to us at Website Customer Care, Adare House, Unit 6a, Westgate Business Park, Ballymount, Dublin 24, Ireland.